RETURNS & REFUND
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If this item is a limited edition, please don't forget to return the certificate as well. To return your product, you should mail your product to the address on the package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your order arrives damaged, please send an e-mail to firstname.lastname@example.org and attach a photo of the damage. We will check the item and are happy to replace it if we confirm the damage.