Free Shipping Worldwide // Order by 18th of Dec. to get it until Christmas (UK)

Service

Shipping

Our goal is to offer you the best shipping options, no matter where you live. This is why we offer free worldwide shipping (for orders made via our online shop). We're processing and dispatching your order within 48 hours (working days Mon-Fri). Shipping usually takes an additional 1-2 days in the UK and we keep you posted where your print is. Shipping to the EU usually takes additional 2-6 days and everywhere else additional 6-12 days.  Please be aware that shipping might take a bit longer, depending on where you live and time of the year. 
We‘re also very proud to say that we avoid non-recyclable materials where we can. All the prints up to A2 size are put in recyclable envelopes and fortified by two strong cardboard stiffeners. The prints are attached to the stiffeners with eco-friendly paper tape made from 100% recycled fibres. Everything above A2 size prints is rolled up, put in cardboard tubes and sealed off with paper tape. For delicate prints we changed the traditional plastic bubble wrap for biodegradable bubble wrap.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If this item is a limited edition, please don't forget to return the certificate as well.

To return your product, you should mail your product to: Kristina Loewen T/A Projekt Henri, PO Box 74636, London, W11 9HJ, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@projekthenri.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@projekthenri.com and send your item to: Kristina Loewen T/A Projekt Henri, PO Box 74636, London, W11 9HJ, United Kingdom

Custom sizes & Framing

We offer the most popular sizes for our prints. However. If you do like one of our products that doesn't have the right size for your space, you can contact us via info@projekthenri.com and request an offer for another size. Same applies for framing. We do not offer framing via our online shop at the moment, but we can arrange framing upon request. Please be aware that in this case shipping fees may apply and the price may vary depending on the size and amount of work.
 

Sizing Guide

Our prints are available in different sizes. Have a look at the following reference pictures to find the perfect size for your home.

Size: 61 x 91 cm

Sizing guide for print with size 61 x 91 cm

Size: 50 x 70 cm

Sizing guide for print with size 50 x 70 cm

Size: 40 x 50 cm

Sizing guide for print with size 40 x 50 cm